At Bigpotli, we want you to love what you order. This policy explains how order cancellations, exchanges, and refunds work. Please read it alongside our Shipping & Delivery Policy before placing an order.
Order Cancellation
You can cancel an order any time before it has been shipped by contacting us at support@bigpotli.com or 062052 01601 with your order ID. Once an order has shipped, it can no longer be cancelled — you're welcome to request an exchange after delivery instead, per the terms below.
For prepaid orders cancelled before shipping, the full amount is refunded to the original payment method within 5–7 business days. For Cash on Delivery orders, no payment is collected until delivery, so no refund is needed on cancellation.
Exchange Window
We accept exchange requests within 7 days of delivery. To be eligible, the product must be:
- Unused, unworn, and unwashed
- In its original packaging with all tags and labels attached
- Free of any alterations, perfume, or makeup marks
To start an exchange, email us at support@bigpotli.com with your order ID, the reason for the exchange, and clear photos of the product. We'll confirm eligibility and arrange a pickup or share a return address within 1–2 business days.
Damaged, Defective, or Wrong Item Received
If your order arrives damaged, defective, or different from what you ordered, please record an unboxing video and email us within 48 hours of delivery at support@bigpotli.com with the video, photos, and your order ID. Once verified, we'll arrange a free replacement or a full refund — your choice — including any shipping charges you paid.
Items That Cannot Be Returned or Exchanged
- Items marked "Final Sale" or purchased at a clearance discount
- Hijabs, undergarments, and other items where hygiene applies, once the seal is opened
- Products damaged due to misuse, wash, or normal wear after delivery
- Custom-stitched or altered products made to your measurements
Refunds
Approved refunds for prepaid orders are credited to the original payment method (card, UPI, wallet, or netbanking via Razorpay) within 5–7 business days of us receiving and inspecting the returned item. Where an exchange isn't possible — for example, if a replacement size or design is out of stock — we'll offer a refund or store credit instead.
Orders paid via Cash on Delivery that qualify for a refund (e.g. a damaged item) are refunded via bank transfer or UPI; we'll ask for your account details over email once the refund is approved.
Return Shipping
For exchanges due to a genuine defect, damage, or wrong item, we cover return shipping. For exchanges requested for reasons such as size or preference, return shipping is the customer's responsibility unless we've arranged a reverse pickup in your area.
Need Help?
Reach our support team at support@bigpotli.com or 062052 01601, and we'll sort it out quickly.