Bigpotli Traders LLP ("Bigpotli", "we", "us") respects your privacy. This policy explains what information we collect when you use bigpotli.com, how we use it, and the choices you have.
Information We Collect
When you browse or shop with us, we may collect:
- Account details: name, email address, phone number, and password, when you create an account
- Order details: shipping address, billing address, and items purchased
- Payment information: processed directly by Razorpay, our payment gateway — we never see or store your full card, UPI, or bank details
- Usage data: pages visited, products viewed, and device/browser information, collected automatically via cookies and analytics tools
- Communications: messages you send us over email, WhatsApp, or contact forms
How We Use Your Information
- To process, ship, and support your orders
- To send order confirmations, shipping updates, and respond to support requests
- To personalize your experience and show you relevant products
- To send marketing updates and offers, where you've opted in — you can unsubscribe anytime
- To improve our website, products, and services
- To detect and prevent fraud or abuse
Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our site. We use Google Analytics and Meta (Facebook) Pixel to measure site traffic and ad performance. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.
Who We Share Data With
We share information only where necessary to run our store:
- Razorpay — to process payments securely
- Courier partners — to deliver your orders
- Supabase — our database and authentication provider, which stores your account and order data securely
- Google and Meta — for analytics and advertising, in aggregated or pseudonymized form
We do not sell your personal information to third parties.
Data Security
We use industry-standard measures — including encrypted connections (HTTPS) and access controls on our database — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data at every step.
Your Rights
You can access, correct, or request deletion of your personal information at any time by emailing us at support@bigpotli.com. You can also update your account details directly from your account page.
Children's Privacy
Bigpotli is not directed at children under 18. We don't knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The "Effective" date at the top of this page reflects the latest revision. Continued use of the site after changes means you accept the updated policy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, for any privacy concerns or grievances, please contact our Grievance Officer at support@bigpotli.com or 062052 01601.
Registered address: Shop No-2, Hashmi Villa, near Mirza Ghalib Teacher's Training College, Indirapuri Colony, Raja Bazar, Indrapuri, Patna, Bihar 800014